Prices

All prices are calculated in UK Pounds and are inclusive of VAT at the current applicable rate. You can also pay for products in € and USD, both of which are calculated from rates provided by http://www.oanda.com.

Availability

We try to have stock of all the items on this site, but cannot guarantee this. Therefore, acknowledging receipt of your order does not constitute an acceptance of your offer to purchase an item. On receipt of your order, we will advise you if anything is out of stock.

Order/Payments

We accept payment by credit or debit card via the secure payment gateway with PayPal.

We accept the following credit and debit cards.

Delivery

We ship products to all locations and endeavour to find and use the best value postage for that country.

We try to get orders out as quickly as possible but please allow up to 28 days at busy times. If you have a deadline please state it clearly and we will do all we possibly can to have it with you on time.

Post and packing: Is by Royal Mail Recorded Sign For. We calculate postage and packaging by weight from rates published by http://www.royalmail.com

Delivery prices:

1. UK: £5.50
2. Europe: £8.00
3. Rest of the world: £11.00

Extra post and packing required for certain heavy items as indicated.

Refunds, Returns and Exchanges

If for any reason you are not satisfied with your purchase, please return the item within 7 days unused and in its original packing (ie in a saleable condition) for an exchange or refund. We regret that post and packing costs cannot be refunded. For your protection, please send items Recorded Delivery only. This guarantee is in addition to your statutory rights.

If products we deliver to you are not as ordered or are damaged, defective or of incorrect quantity you should contact us within 14 days of delivery. We will replace the incorrect, damaged or defective products or make good the shortfall in quantity or, at our option, credit the price and delivery charges of those products to you.

If you do not receive products ordered you should notify us within 28 days of the date of your order. We will deliver the products ordered or, at our option, credit the price and delivery charges of the non-delivered products to you, or if we have not accepted your order and have been unable to contact you, we will notify you of the reason for non-acceptance.

Cancellations

The United Kingdom's Distance Selling Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products. You do not need to give us any reason for cancellation.

If you wish to cancel your order please write to us at Let Them Hang Customer Services, 1 Brewery Court, North Street, Bristol, BS3 1JS or fax us on +44 (0)870 1320 560 or email us at orders@letthemhang.co.uk with details of your cancellation.

Privacy

We are committed to protecting your privacy. We do not sell or disclose customers’ personal details to anyone without their permission. We only use information in accordance with the Data Protection Act 1998.

Credit Card Security

This web store is protected by a secure certificate which provides 128 bit encryption. As soon as you log in to your account, you will switch onto the secure server at https://secure.letthemhang.co.uk/ where you can check your previous orders, change delivery addresses and see items you have stored in your shopping cart.

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Contact Us

For more information about Let Them Hang check out the About Us page.

E-mail: store+@+letthemhang.co.uk

Write to: Let Them Hang Webstore, 1 Brewery Court, North Street, Bristol, BS3 1JS